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Store Policies

Payments and Payment Methods Accepted

* I accept direct payment (by phone, letter, in person) by sterling cheque and credit/debit cards (Visa, Mastercard, Maestro).
* I accept on-line payments by credit card, debit card and by Paypal. 
* I do NOT accept Western Union or other international money orders; American Express, Diners Club or other charge cards.
* I do not retain financial details, including credit/debit cards numbers, or pass them to any third party.
* Books remain the property of Richard Beaton until paid for in full.

Order Processing and Delivery

* Orders will be processed and despatched, wherever possible, with 24 hours.
* Orders received over the weekend will normally be processed and despatched on the following Monday.
* Delivery/postage is NOT included in the listed price.
* Delivery/postage costs are determined by weight of books, and location of customer.
* Delivery in the UK is normally by second class letter post/standard parcels, unless another service is requested and paid for by customer.
* Delivery outside the UK (worldwide) is made by airmail or surface mail, unless another service is requested and paid for by the customer. 
* Very heavy items, such as sets of books, will be sent by courier services, on agreement with the customer.
* Tracking is not provided unless requested and paid for by the customer at time of order.
* Delivery times: UK letter/parcels 2 - 4 days, airmail 7 - 10 days, surface mail up to 14 weeks. Courier delivery times vary.

Refunds

The condition of all books has been carefully described, noting all significant faults.

* If the condition of any book does not meet the description, the item may be returned for a full refund, including return postage.

* Where a customer wishes to cancel a purchase, the book(s) may be returned for a refund, but with return carriage paid by the customer. The customer must contact Richard Beaton to request the return, within 14 days of receipt.



Questions, comments, or suggestions
Please write to richard@victorian-novels.co.uk
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